:root{color-scheme:light;--bg:#f6f7fc;--text:#202643;--muted:#717b91;--line:#e8ebf3;--card:#fff;--violet:#6658e8;--violet-soft:#f0edff;--sky:#eaf6ff;--green:#18a07e;--pink:#e46694;--shadow:0 8px 36px rgba(42,52,101,.055)}
*{box-sizing:border-box}body{margin:0;background:var(--bg);font:15px/1.5 Inter,ui-sans-serif,system-ui,-apple-system,'Segoe UI',sans-serif;color:var(--text)}a{text-decoration:none;color:inherit}button,input{font:inherit}button{cursor:pointer}h1,h2,h3,p{margin:0}h1{font-size:29px;letter-spacing:-.9px;line-height:1.2}h2{font-size:18px;letter-spacing:-.3px}h3{font-size:15px}p{line-height:1.55}.layout{min-height:100vh;display:grid;grid-template-columns:236px minmax(0,1fr)}aside{background:#202741;color:#e4e8f8;padding:27px 16px;display:flex;flex-direction:column;gap:35px}.brand{display:flex;align-items:center;gap:11px;padding:0 12px;font-weight:850;letter-spacing:-.4px;font-size:17px}.logo{height:34px;width:34px;display:grid;place-items:center;border-radius:11px;background:linear-gradient(135deg,#8b80fb,#dc8cce);color:white;box-shadow:0 5px 15px #7d6bda50}.nav a{display:flex;align-items:center;gap:13px;padding:13px 16px;border-radius:11px;font-size:14px;margin-bottom:7px;color:#c9d0e8}.nav a.active,.nav a:hover{background:#363c5b;color:#fff}.nav .bullet{width:17px;text-align:center;font-weight:700;opacity:.8}.aside-bottom{margin-top:auto;font-size:12px;color:#9aa4c6;padding:14px 13px;border-top:1px solid #3c455e}.aside-bottom button{margin-top:12px;background:transparent;border:0;color:#cfd7ef;padding:0}.content{padding:30px clamp(18px,4vw,55px);max-width:1560px;width:100%;margin:0 auto}.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:30px}.eyebrow{font-weight:750;font-size:11px;letter-spacing:1.3px;text-transform:uppercase;color:var(--violet);margin-bottom:8px}.muted{color:var(--muted)}.muted.small,.small{font-size:13px}.top-user{font-size:12px;font-weight:700;color:#6b7089;background:white;border:1px solid var(--line);padding:9px 13px;border-radius:99px}.hero{background:linear-gradient(117deg,#7772ec 0%,#976dea 49%,#d68ac8 100%);color:white;padding:33px 38px;border-radius:22px;display:flex;justify-content:space-between;gap:15px;align-items:center;box-shadow:0 18px 28px #8e81df20;margin-bottom:24px}.hero h2{font-size:26px;max-width:590px;margin-bottom:7px;line-height:1.25}.hero p{color:#f5eaff;max-width:620px}.hero-art{font-size:54px;opacity:.85}.kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px;margin-bottom:24px}.card{background:white;border-radius:18px;border:1px solid var(--line);box-shadow:var(--shadow)}.kpi{padding:22px;display:flex;align-items:center;justify-content:space-between;gap:10px}.kpi-value{font-size:34px;font-weight:820;letter-spacing:-1px}.kpi-label{font-size:13px;color:var(--muted)}.kpi-icon{font-size:19px;display:grid;place-items:center;width:48px;height:48px;border-radius:15px;background:var(--violet-soft);color:var(--violet)}.kpi:nth-child(2) .kpi-icon{background:#eaf9f4;color:var(--green)}.kpi:nth-child(3) .kpi-icon{background:#fff0f5;color:var(--pink)}.section-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:22px;margin-bottom:25px}.pad{padding:25px}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:20px}.dropzone{display:block;text-align:center;border:2px dashed #cfcaf9;background:#faf9ff;border-radius:17px;padding:28px 12px;cursor:pointer}.dropzone:hover{border-color:var(--violet);background:#f5f2ff}.dropzone strong{display:block;margin:5px 0}.dropzone .upload-icon{display:inline-grid;place-items:center;background:#e9e4ff;color:#6757e8;width:60px;height:60px;border-radius:18px;font-size:28px}.dropzone input{position:absolute;opacity:0;width:1px;height:1px;pointer-events:none}.button{background:var(--violet);border:0;color:white;display:inline-flex;align-items:center;justify-content:center;padding:13px 19px;font-weight:750;font-size:13px;border-radius:11px;min-height:46px;gap:8px}.button:hover{filter:brightness(.96)}.button:disabled{opacity:.55;cursor:not-allowed}.button.subtle{background:#f2f1ff;color:var(--violet)}.button.danger{background:#fff0f4;color:#bd426a}.button.full{width:100%;margin-top:16px}.how{display:grid;gap:17px}.how-item{display:flex;align-items:flex-start;gap:13px}.step{background:#f1efff;border-radius:12px;min-width:34px;height:34px;display:grid;place-items:center;color:var(--violet);font-weight:750}.how-item b{display:block;font-size:13px}.how-item p{font-size:13px;color:var(--muted)}.notice{border-radius:12px;background:#fff9eb;color:#7a5f20;padding:12px 14px;font-size:13px;margin-top:17px}.table-holder{overflow:auto}.table{width:100%;border-collapse:collapse;min-width:600px}.table th{text-align:left;font-size:12px;color:#8390a4;font-weight:700;padding:15px;border-bottom:1px solid var(--line);background:#fcfcff}.table td{padding:15px;font-size:13px;border-bottom:1px solid var(--line)}.table tr:last-child td{border-bottom:0}.table tbody tr:hover{background:#fafaff}.badge{display:inline-block;padding:5px 10px;font-size:11px;font-weight:750;border-radius:30px;background:#f2f1ff;color:#6358cc}.badge.done{background:#e8f8f2;color:#118567}.badge.error{background:#ffeeef;color:#bd5463}.badge.processing{background:#fff5df;color:#a77c1d}.score{font-weight:850;font-size:18px;color:var(--violet)}.empty{padding:28px 12px;text-align:center;color:var(--muted)}.link{color:var(--violet);font-weight:700}.back{font-size:13px;color:var(--muted);display:inline-block;margin-bottom:15px}.detail-grid{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(300px,.8fr);gap:22px}.detail-header{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}.score-box{background:#f1efff;border-radius:18px;padding:15px 22px;text-align:center;color:var(--violet)}.score-box strong{font-size:35px;display:block;line-height:1.1}.audio-player{width:100%;margin:13px 0}.segment{padding:12px 0;border-top:1px solid var(--line);display:flex;gap:12px;align-items:flex-start}.time{border:0;border-radius:7px;color:var(--violet);background:#f3f0ff;padding:6px 8px;font-weight:750;font-size:11px;white-space:nowrap;min-width:55px}.time:hover{background:#e1dafa}.segment-body{min-width:0}.speaker{font-weight:800;font-size:12px;margin-bottom:3px}.speaker.cliente{color:var(--pink)}.speaker.vendedor{color:var(--violet)}.segment-body p{font-size:13px;overflow-wrap:anywhere}.criterion{padding:14px 0;border-bottom:1px solid var(--line)}.criterion:last-child{border:0}.criterion-title{display:flex;justify-content:space-between;gap:10px;font-weight:750;font-size:13px}.track{height:6px;border-radius:99px;overflow:hidden;background:#e9ebf3;margin:9px 0}.fill{height:100%;background:linear-gradient(90deg,#655fe2,#a87ded);border-radius:99px}.criterion p{font-size:12px;color:var(--muted)}.evidences{display:flex;flex-wrap:wrap;gap:6px;margin:8px 0}.finding{padding:12px 0;border-bottom:1px solid var(--line)}.finding:last-child{border:0}.finding header{display:flex;align-items:center;gap:7px;margin-bottom:6px;font-size:13px;font-weight:800}.finding .dot{width:8px;height:8px;background:#18a07e;border-radius:99px}.finding.melhoria .dot{background:#e99b47}.finding.alerta .dot{background:#db5b6c}.finding p{font-size:12px;color:var(--muted)}.metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.metric{padding:12px;border-radius:10px;background:#f9f9fc}.metric strong{font-size:17px;display:block}.metric span{font-size:11px;color:var(--muted)}.center-status{text-align:center;padding:55px 25px}.spinner{display:inline-block;border:4px solid #e7e4fa;border-top-color:var(--violet);width:50px;height:50px;border-radius:50%;animation:spin 1s linear infinite;margin-bottom:15px}@keyframes spin{to{transform:rotate(360deg)}}.login-layout{min-height:100vh;background:linear-gradient(135deg,#eeeaff,#eff7ff 65%,#ffedf6);display:grid;place-items:center;padding:15px}.login-card{width:min(100%,440px);padding:40px}.login-card .logo{margin-bottom:20px}.login-card h1{font-size:24px;margin-bottom:8px}.login-card label{display:block;font-size:12px;font-weight:750;margin:20px 0 6px}.login-card input{width:100%;height:47px;border-radius:10px;border:1px solid #dce0ec;padding:10px 13px;background:white}.login-card input:focus{outline:3px solid #e5e0ff;border-color:var(--violet)}.error-text{background:#fff0f3;padding:12px;color:#b7495b;border-radius:10px;font-size:13px;margin-top:15px}.micro{font-size:11px;color:var(--muted);margin-top:10px}.actions{margin-top:15px;display:flex;justify-content:flex-end}.footer{font-size:11px;color:#9da5b6;padding:20px 0}.alert-box{padding:17px 19px;border-radius:13px;background:#fff9eb;color:#785e25;font-size:13px;margin-bottom:18px}.show-compact{display:none}
@media(max-width:1000px){.layout{grid-template-columns:76px minmax(0,1fr)}aside{padding:25px 10px}.brand span,.nav .nav-label,.aside-bottom{display:none}.brand{padding:0;justify-content:center}.nav a{justify-content:center;padding:13px}.section-grid,.detail-grid{grid-template-columns:1fr}}@media(max-width:630px){.layout{display:block}aside{height:65px;padding:0 16px;display:flex;flex-direction:row;align-items:center;gap:12px}.brand span{display:inline}.nav{margin-left:auto;display:flex}.nav a{margin:0;padding:9px 12px}.content{padding:22px 16px}.hero{padding:25px;align-items:flex-start}.hero-art{display:none}.hero h2{font-size:21px}.kpis{gap:8px}.kpi{padding:13px;border-radius:12px}.kpi-icon{display:none}.kpi-value{font-size:24px}.kpi-label{font-size:11px}.pad{padding:18px}.detail-header{align-items:flex-start}.score-box{padding:11px}.score-box strong{font-size:28px}.topbar{margin-bottom:22px}h1{font-size:24px}.metrics{grid-template-columns:1fr 1fr}}

/* v1.0.2: playable audio feedback and contextual seller wording examples */
.audio-hint{margin:0 0 12px;color:#74819a}.audio-hint.audio-error{color:#a93052;background:#fff0f3;border-radius:8px;padding:9px 12px}
.coaching-banner{margin-bottom:21px;background:linear-gradient(110deg,#fff,#faf8ff)}
.coaching-intro{display:flex;justify-content:space-between;align-items:center;gap:22px}
.coaching-intro>div:first-child{max-width:730px}.coaching-intro .button{white-space:nowrap}
.coaching-error{margin-top:12px;font-size:12px;color:#b83751}
.coaching-example{border:1px solid #e2ddff;background:#f9f7ff;border-radius:11px;padding:13px;margin-top:12px}
.coaching-example-header{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;font-size:12px;font-weight:850;color:#5e52c5}
.coaching-example .coaching-original{color:#657188;line-height:1.5;font-size:12px}
.coaching-example .coaching-phrase{color:#273052;font-size:13px;font-weight:720;line-height:1.65;margin:9px 0}
.coaching-example .coaching-why{font-size:12px;color:#67738b}
@media(max-width:780px){.coaching-intro{align-items:stretch;flex-direction:column}.coaching-intro .button{width:100%}}

.audio-help-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.audio-help-row .audio-hint{flex:1}.audio-download{font-size:12px;font-weight:750;color:var(--violet);white-space:nowrap;padding:0 2px}.audio-download:hover{text-decoration:underline}

/* 1.0.3 — operational context, scoring scale, WhatsApp and compliance */
.whats-app-stats{margin-bottom:24px}.operational-summary{margin-bottom:21px}.operational-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}
.operational-grid>div{border:1px solid var(--line);border-radius:12px;padding:14px;background:#fbfbff;min-width:0}
.operational-label{display:block;font-size:11px;color:var(--muted);margin-bottom:5px}
.operational-grid strong{font-size:13px;overflow-wrap:anywhere}.weight-label{color:#7566ca;font-weight:650;font-size:11px}
.kpi-unit{font-size:14px;color:var(--muted);margin-left:3px}.quote-evidence{margin-top:6px;color:#58637d!important}
.conformity-alert{background:#fff1ef;border:1px solid #fac7c0;color:#9c352b;border-radius:12px;padding:16px;margin-top:14px}
.conformity-alert strong{font-size:13px}.conformity-alert p{font-size:12px;margin-top:7px}
@media(max-width:980px){.operational-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:490px){.operational-grid{grid-template-columns:1fr 1fr}.kpi-value{font-size:22px}}

.seller-label{display:block;font-size:12px;font-weight:750;margin:12px 0 6px}
.seller-input,.seller-inline input{border:1px solid #d9deec;border-radius:9px;background:white;padding:10px 12px;min-height:41px;max-width:100%}
.seller-input{width:100%}.seller-inline{display:flex;align-items:center;flex-wrap:wrap;gap:9px;margin-bottom:10px}
.seller-inline label{font-size:12px;font-weight:700;color:#6f7890}.seller-inline input{flex:1;min-width:150px}
.seller-inline button{min-height:40px;padding:8px 12px}